We recommend you keep the original packaging and wrap the return item well to avoid damage in transit. Your unwanted item must be in a re-saleable condition and in the original, undamaged, unopened product packaging with any labels still attached.
Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty. We will refund customers within 14 days of receiving the goods back. Cancelled goods must be returned to Groomers Limited within a further 14 days after we have been notified. We will offer a refund to customers if you have notified us in writing within 14 days of receipt that you wish to cancel your order. Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods aren’t faulty. Unfortunately due to aviation regulations we are unable to send aerosols by air. These are available at the time of ordering and will feature on-line at the basket checkout.ĭue to documentation changes following Brexit, we are temporarily suspending supply of Groomers products to Europe until further notice. We will resume our Express Delivery service as soon as it is possible.ĭeliveries to UK offshore addresses (including NI, ROI, Highlands and Islands) are charged at individual rates in line with prices from Royal Mail. The recent changes in Covid Tier restrictions has impacted many delivery services which currently cannot be guaranteed for next working day delivery. PLEASE NOTE: We have temporarily suspended our Express Delivery service until further notice. Note that our UK Mainland Standard Delivery is limited to a maximum of 5 litres of liquid per shipment. Small items posted as a large letter such as single blades, attachment combs etc. Orders less than £85 will be charged at the following rate:
Orders over £85 will be shipped free of charge. Please note that orders placed online on Saturdays, Sundays and bank holidays, when we are closed, will be dispatched the next working day. We politely ask you to notify us of any errors in your order within seven days of receipt so they can be rectified promptly. Please make sure you have the correct assistance to bring your product into your premises.
Please note that pallets will be delivered curbside. Large, heavy, equipment items such as tables and baths are dispatched via a specialist carrier. UK Mainland orders over £85 will be delivered free of charge.Īny delivery to the Scottish Highlands, Northern Ireland and offshore islands may be subject to a surcharge. Orders received by 12pm Monday to Friday will normally be shipped the same day. These bands have been measured at their tightest possible point.Īs part of our commitment we offer a fast, efficient delivery service. Please check the sizing of this dog snood before purchase to ensure it will fit. This dog snood also saves drying time by absorbing moisture on the ears, and will also be useful to help prevent dogs from damaging their ears due to vigorous shaking after a shave down. This band is perfect for nervous pets who dislike stand or blaster drying, nail clipping or being clipped. This lightweight dog snood band slips over the head and around the ears to create a cocoon around the neck and ears which helps to block out loud noises and create a swaddling effect that tends to calm dogs. This soft towelling band is designed to help comfort and calm pets in stressful situations and is ideal for a busy grooming salon or for home use. Creates a swaddling effect to calm nervous pets.